FAQ

Find answers to your frequently asked questions about giving to TEAM.

Can I mail in a donation?

Yes. Please make your check payable to TEAM and mail to:

TEAM
PO Box 1986
Grapevine, TX 76099-1986

How do I update my contact information?

You may contact TEAM’s Stewardship Department by email at .(JavaScript must be enabled to view this email address) or toll free at (800) 343-3144.

Are gifts tax deductible? Will I get a receipt?

TEAM is a tax exempt nonprofit organization under 501(c)(3) of the IRS Code; we are qualified to receive tax deductible donations and all donations to us are tax deductible. A tax-deductible receipt is sent for each donation we receive. If you receive a paper receipt, you may use the bottom portion to send in another gift.

Why did I stop receiving receipts?

Receipts are issued for each donation. If no further donations are made, no further receipts are issued. We do not send reminders. If you receive receipts via email, please check your junk mail or deleted mail folder. If you receive paper receipts, the contribution may have been posted incorrectly, or the receipt may have been lost in the mail. For an incorrect posting, we will make the correction and issue a corrected receipt to you.You may contact TEAM’s Stewardship Department by email at .(JavaScript must be enabled to view this email address) or toll free at (800) 343-3144 and request the re-issue of a duplicate receipt.

What if I don’t want receipts and just want an annual statement?

Contact TEAM’s Stewardship Department by email at .(JavaScript must be enabled to view this email address) or toll free at (800) 343-3144, and and we will arrange to stop automatic receipts and just send a statement around the end of January for tax preparation.

I received my receipt, but in the envelope was a receipt belonging to someone else.

Once in a while, the old stuffing/sealing machine hiccups and does this – maybe once or twice a year out of thousands of receipts. Let us know about the extra receipt and we will reprint it and send it to the correct donor. Then please destroy the receipt received in error.

 

Giving Stock FAQs

How do I give shares of stock to TEAM?

If you would like to make a donation to TEAM through giving through your stock, please contact TEAM’s Stewardship Department at (800) 343-3144 and ask for the Stewardship Department, or send us an email at .(JavaScript must be enabled to view this email address). Please give us your name, stock information and donor ID (if you have one) as well as the designation of the gift so that your stock contribution can be processed correctly.

Can I send my paper stock certificates?

Yes, but it can be more complicated as there are documents necessary to process and sell the stock. Just mail the stock power separately from the actual Stock certificate and include tracking numbers for your protection and document security. It is best to call and speak with our Stewardship Department before sending the documents to TEAM.

 

Giving Online FAQs

Can I manage my own credit card giving online?

Yes; once you have made an online donation through TEAM's giving page, a username and password are sent via email. To login and access your profile, please click here. Once you login you can make any of the necessary changes.

Are there any fees when I give by credit card?

Yes, the credit card company takes 3.2% of every credit card contribution.

Is there any difference between using my credit card and my debit card?

No, both ways of giving have the same fee. To give online without any fees, you can choose the electronic check option on our online giving form or choose to set up an online bill pay through your bank.

I would like a change to my credit card contribution – how do I do that?

If you have set up a user account, simply log in to view and edit your contribution. If you do not have an account, please call the Stewardship Department at (800) 343-3144 and we would be happy to make your changes for you over the phone.

I can’t find my missionary’s name listed – how do I make sure my gift gets to them?

Some of our missionaries work in sensitive areas of the world, so their full names are not listed. Instead, they are listed by the first initial of their last name, followed by their account number (i.e. A, 001234). If you still can’t find them, please select “Can't find what you are looking for?” and enter their names in the field provided.

 

Wills and Trusts – Planned Giving FAQ

I would like to update my will/estate, do you have any references for someone who could help me?

Yes, TEAM has partnered with estate planning specialists. They are happy to review your estate documents and come up with a plan that is right for you. For more information, visit our Planned Giving page.

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